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Preguntas Frecuentes

  • How do I get my lab results?
    1) Most of our labs are sent to Labcorp. You can choose to sign in to the Labcorp Patient Portal with your name and birthdate to see your lab results after they have been reviewed by the Ordering Clinician. Note: If you have Optima insurance your labwork is sent to Sentara Reference Lab which does not offer their own Patient Portal 2) Lab results are available on the Patient Portal after they have been reviewed by the Ordering Clinician. This doctor or nurse practitioner will also be able to send you a message about the results on the Patient Portal. 3) If you are not on the Portal, your Ordering Clinician may choose to send you a letter with your results if they do not require immediate medical intervention. Please make sure your address is correct at every visit. 4) You can call the office at 757-259-3258 to request a call back with your lab results. This will take the most time and be the least efficient way to receive your results.
  • When I walked into the clinic today I was told I could not be seen. Why?
    There are many possible reasons. There are no Dental Department walk in visits. There is no guarantee of a Medical Department walk in visit on a given day. Medical walk in visits are offered on a first come, first served basis. All the available appointment times may have been filled and there were no available nurse practitioners. When possible, please book an appointment ahead of time. Same day and next day visits can be made by requesting a visit through this website or calling the clinic at 757-259-3258 during business hours. Are you uninsured and were told your income information for the sliding scale was not up to date? The front desk may have told you to get the income documentation and come back. The documentation needs to be confirmed every six months. If the information is not up to date labs will not be drawn and imaging orders will not be sent. Were you asking for an appointment type that is not typically done on a walk in basis? Walk in visits are offered for urgent care type problems such as fever, urinary tract infections, STDs, rashes, possible fractures and high blood pressure checks. If it is a chronic or non urgent problem they may have asked to assist you in making a primary care appointment. School physicals, adult routine wellness exams, Pap tests and other appointments are not walk in visits.
  • Is Olde Towne the Health Department in Williamsburg, Virginia?
    No. Olde Towne Medical and Dental Center (OTMDC) is not the Health Department. Almost thirty years ago, the local Health Department was located at the current location of Olde Towne. Whenever a patient asks us this we know they are a long term resident of Williamsburg. The nearest Health Department is located in Newport News, Virginia. Peninsula Health Center Physical Address: 416 J. Clyde Morris Boulevard Newport News, VA 23601 Phone: (757) 594-7300 Fax: (757) 594-7714 Adjacent to the Riverside Regional Medical Center.
  • Can Olde Towne help me with my hospital bills?
    No. Olde Towne cannot directly help uninsured or insured patients with hospital bills that were obtained through local medical systems. Please directly contact the Financial Assistance department of the hospital involved. Sentara Office of Financial Assistance 757-233-4600 or 1-877-768-3993 At this website you can download the same Financial Assistance form we give out at Olde Towne. ​ Riverside Office of Financial Assistance 1-800-621-7677 At this website you can download the same Financial Assistance form we give out at Olde Towne. ​ We offer these tips to uninsured patients with hospital bills. ​ 1. Start a file. Put every bill you receive and all paper work in this file. There will likely be multiple bills, from the hospital, individual physicians, labs, transportation companies and/or other hospital contractors. ​ 2. Be aware you will likely need to apply for Medicaid. Even if you are sure to be rejected for Medicaid because your income is too high, the Medicaid Denial letter is important to obtain other financial assistance. Olde Towne can help you apply for Medicaid. Be sure to keep the Medicaid Denial letter if you get it. 3. Review the bills. Ask for an itemized list and highlight charges that appear to be errors. If you brought your medications, you should not be charged for them. If you left in the morning, you should not be charged for a full day. ​ 4. Explore information about local costs and Medicare rates for similar hospitalizations or procedures. This information can sometime be found through websites like Clear Health Costs and Fair Health Costs. ​ 5. Make an appointment to talk to the Financial Assistance department in person at the hospital. You may have several options. If you are able to pay some amount in cash up front the hospital may give you a discount. In any case, you should be able to arrange an interest free monthly payment plan. 6. Consider getting an outside consultation. Do not pay any person an upfront fee to help you. There are advocates and/or lawyers who may assist you in reducing your bills, but they usually charge a large percentage of what savings they can obtain for you. One reputable firm is copatient.com which does take 30% of what they can save you.
  • Is Olde Towne a "free clinic" like I have been to in the past?
    OTMDC is not a "free clinic." It was established as a public-private, non-profit, 501(c)3 agency. For our uninsured patients, we offer a sliding scale discount based on monthly gross income.
  • How do I get my immunization records?
    1) You can come in person to OTMDC and fill out an Authorization For Use Of Protected Health Information form and can be given a hard copy of your immunization records at that time. 2) You can print out the form in English or Spanish below and mail it to OTMDC. We will mail the records to you. English Spanish
  • If I have no insurance, how does the sliding scale work?
    Part of our mission is to see the uninsured and underinsured of our community. We are able to do this by offering a sliding scale discount based on income to our uninsured patients. Your income information is completely confidential and is not provided to any governmental agency for any reason at any time. The cost for medical (not dental) visits on the sliding scale ranges from $10-$60. After certain income limits based on the Federal Poverty Level and number of persons in the household visits become "full fee" although certain discounts on labs and other services may be applicable. ​​ Patients are asked to provide the following income documentation to confirm eligibility for the sliding scale. This information will have to be "updated" every six months to keep the sliding scale discount. Income can be documented based on one (1) of the following pieces of information: ​ Paystubs for the last month. This means 4 weeks of paystubs. SNAP or TANF benefit statement. Social Security (SSA) benefit statement. Unemployment statement. Your most recent tax return (accepted through June). Statement of earnings from employer which includes pay rate, estimated hours and frequency printed on company letterhead. If you are unemployed and/or being supported by another person we have a letter of Financial Support that a family member or friend who is providing support completes and signs. For the letter in English click here. For the letter in Spanish click here. If possible please provide your income documentation before your visit. There are four ways for Olde Towne to receive your information: in person to the front desk. email to office@otmdc.org fax to 757-220-1953. mail to OTMDC, 5249 Olde Towne Road, Williamsburg, VA 23188. ​ Every six months your sliding scale needs to "updated." This means that every six months you need to bring in the current income information again before or at your next appointment. ​ If you have not provided the requested documentation at the time of your appointment, you will have 24 hours to provide the requested information. If our office does not receive this information the next business day you will be billed 100% of the standard rate for the services provided. Labs will not be drawn and certain services will not be provided if income is not up to date.
  • What holidays does the clinic close for?
    Olde Towne is closed on the following federal and state holidays, as well as for periodic staff meetings and staff development training. New Year's Day - Jan. 1 Martin Luther King Day - Third Monday in January President's Day - Third Monday in February Memorial Day - Last Monday in May Juneteenth - June 19 Independence Day- July 4 Labor Day - First Monday in September Veteran's Day - Nov. 11 Thanksgiving Day- Fourth Thursday in November Day after Thanksgiving - Friday following Thanksgiving Christmas Eve - Dec. 24 Christmas Day - Dec. 25
  • How do I get to Olde Towne on the WATA bus?
    Olde Towne is located on the Purple Line of the Williamsburg Area Transit Authority (WATA) bus routes. WATA is part of the "Transit" app. This can help you plan your bus trips to Olde Towne and the community. You can download it here. ​ Olde Towne is on both of these bus routes: Outbound Purple Line 1 Stop #10 at James City Human Services Building/Olde Towne Medical and Dental Center, close to 7-Eleven on the corner​ Inbound Purple Line 1​ Stop #14 near the Longhill and Olde Towne Road intersection, up from 7-Eleven on the corner​
  • I have had nasal congestion for one day. Why was I told to call back next week for an appointment if I still wasn't feeling well?
    Sore throat, nasal congestion and runny nose are usually the first signs of a cold, followed by coughing and sneezing. Most people recover in about 7-10 days. Practitioners at Olde Towne strongly believe in prescribing antibiotics appropriately. Please see more information on the CDC website about appropriate antibiotic use. Common colds are the main reason that children miss school and adults miss work. Each year in the United States, there are millions of cases of the common cold. Adults have an average of 2-3 colds per year and children have even more. Most people get colds in the winter and spring, but it is possible to get a cold any time of the year. Symptoms usually include: sore throat nasal congestion runny nose coughing sneezing headaches Most people recover within about 7-10 days. More information is available at the CDC website.
  • How do I join the Patient Portal?
    You can send an email request to office@otmdc.org or you can tell the Front Desk to send you a invitation when you are in the office. The Patient Portal uses the Follow My Health app and website. Benefits of using the Portal include: You can email the office instead of calling. You can see and print a current medication list. You can communicate directly with the clinical staff through a Portal email message. You can be notified that your lab results are available and see your lab results as soon as possible. You can have access to your medical information when the clinic is closed.
  • How do I get questions about my bill answered? Can I set up a payment plan?
    Yes, you can set up a payment plan. Please call the Front Desk at 757-259-3258 or send an email to office@otmdc.org.
  • How do I get medication refills?
    We ask patients to be responsible for knowing their current medication list and when they will be running out of medications. Any member of our clinical staff will be happy to print out a medication list for you at every visit. This list will also tell you how many refills have been sent to the pharmacy. Make note of when you will run out of medications. Are you running out because you need another appointment? Some medications or conditions require periodic in person visits before medications will be refilled. Please always tell Olde Towne if specialists or the hospital made changes to your medication list. When you have one week left of medication consider how you will get it refilled before it runs out. Always look at the bottle carefully. Do you have any refills listed? It should say on the bottle. If you are not sure, feel free to call the pharmacy first. If you do not have any refills you can ask the pharmacy to fax Olde Towne a refill request. You can also request a refill through the Patient Portal. You can call the clinic and if not an emergency we will return your call within 3 business days.
  • What does it mean when the front desk tells me that my income is not up to date?
    Even if you have been seen in the clinic before, the following information will have to "updated" every six months to keep the sliding scale discount. Income can be documented based on one (1) of the following pieces of information: ​ Paystubs for the last month. This means 4 weeks of paystubs. SNAP or TANF benefit statement. Social Security (SSA) benefit statement. Unemployment statement. Your most recent tax return (accepted through June). Statement of earnings from employer; to include pay rate, estimated hours and frequency printed on company letterhead. If you are unemployed we have a letter of Financial Support for a family or friend to complete and sign who is providing support. For the letter in English click here. For the letter in Spanish click here. If possible please provide your income documentation before your visit. There are four ways for Olde Towne to receive your information: in person to the front desk email to office@otmdc.org fax to 757-220-1953 mail to OTMDC, 5249 Olde Towne Road, Williamsburg, VA 23188 ​ Every six months your sliding scale needs to "updated." This means that every six months you need to bring in the current income information again before or at your next appointment. ​ If you have not provided the requested documentation at the time of your appointment, you will have 24 hours to provide the requested information. If our office does not receive this information the next business day you will be billed 100% of the standard rate for the services provided and any labs drawn will not be sent out and will need to be repeated. If patients do not provide the requested information, they may still be assessed by one of our healthcare professionals, but medications will not be prescribed, labs will not be drawn, imaging will not be ordered and other comprehensive services will not be provided on that day.
  • How do I get a copy of my medical records?
    Per Virginia regulations there is a charge for obtaining medical records and OTMDC needs a patient's or guardian's signature on an Authorization For Use Of Protected Health Information form. Please email office@otmdc.org or call the office at 757-259-3258 for more information. When in another medical office OTMDC patients can ask that office for a form to fill out and sign that requests information from Olde Towne. That medical facility will fax the request directly to OTMDC and records will be sent to that medical office. This form can be faxed to OTMDC at 757-220-1953.
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